No System to Replace the Legacy Platform
The existing loyalty platform was being decommissioned by end of Q1 2025. There was no replacement ready, and a gap would have halted reward operations across the entire mechanic network.
Leading Automotive Lubricants Brand
Leading Automotive Lubricants Brand in India
Transforming Mechanic Engagement With a Cloud-Native Loyalty and Rewards Platform.
Client
A Leading Lubricants Brand
Industry
Automotive Lubricants
Market Ecosystem Scale
3.25 lakh mechanics
Our Contributions
Mobile App Development, Progressive Web App, Web Admin Panel, Backend Integration, Cloud Infrastructure, Compliance and KYC Automation
The Challenges
Mechanic Loyalty Platform From Invisible Influencers to a Trackable Rewards Network
A leading lubricants brand in India set out to strengthen its relationship with mechanics and distributors by building a seamless digital loyalty ecosystem.
The brand faced several challenges:
No Visibility Into Mechanic-Driven Sales
Sales generated by mechanic influencers were historically difficult to track accurately. Without this data, campaign spending had no measurable return and mechanic data quality was poor.
Scale That Existing Infrastructure Could Not Support:
The replacement needed to handle 3.25 lakh mechanics, 50,000 retailers, 30,000 daily coupon submissions, and traffic spikes of up to 2,000 concurrent users per minute.
Fragmented Systems With No Single Source of Truth
Reward data, sales data, KYC records, and payout processing sat in separate systems with no integration between them.
The Solution
From Fragmented Field Operations to a Single Loyalty Engine for 3.25 Lakh Mechanics
Kombee partnered with Edenred to engineer a cloud-native platform that gave mechanics instant rewards, gave distributors real-time visibility, and gave the brand measurable control over its most critical sales network for the first time.
01
Multilingual Access and Simplified Onboarding
Seven Regional Languages and OTP Login
The platform supports English, Hindi, Kannada, Malayalam, Marathi, Tamil, and Telugu, ensuring every mechanic across India can navigate the app in their own language. An 8-digit OTP login removed passwords entirely, eliminating the most common barrier to adoption among field users.
Structured Home Screen and Self-Registration Flow
A Home Page with dedicated tabs for Submit Coupon and Add Bank Details kept the daily workflow simple and consistent. Self-registration was streamlined through pin code entry, mobile OTP verification, and profile completion in a single guided flow.
A platform built for the field, accessible to every mechanic regardless of language or technical familiarity.
02
Loyalty, Coupon Management and Automated Payouts
Real-Time QR and Code Validation
Mechanics scan a QR code or enter a 12-digit code, with points validated and credited in real time against the Coupon Master. Transaction history shows daily and monthly earnings and redeemed values, giving every mechanic full transparency over their rewards.
Automated Daily Payouts and Payout Swap
Cashfree V1.2 powers daily batch transfers every morning, with Penny Drop bank validation confirming every account before a transfer is initiated. A Payout Swap feature lets users switch between UPI and bank account without any support intervention.
An end-to-end reward engine that delivers instant gratification and removes the manual burden of reward distribution entirely.
03
Compliance, Fraud Prevention and Platform Integrity
E-KYC, TDS Automation and Data Security
E-KYC via PAN verification and Aadhaar upload is triggered automatically at the Rs. 2,000 payout threshold, with a secondary cap at Rs. 16,000. TDS is applied at 10% for verified users and 20% for unverified, calculated automatically with no manual intervention. All API communication is secured by OAuth 2.0 with AES-based encryption for sensitive data.
Fraud Controls and Cloud-Native Architecture
A 40-day inactive period on new coupon codes, weekly scan limits of 75 coupons per user, and AuthBridge's 80% name-match algorithm work together to prevent fraud at every point. The platform is fully Cloud Native on Edenred Azure Cloud, passed full VAPT before go-live, and maintains 99.5% API uptime with a 2-week Agile sprint delivery model.
A compliance-ready, fraud-resistant platform built to the security standards of an enterprise financial operation.
04
Compliance, E-KYC, and Fraud Prevention
KYC & Redemption
PAN and Aadhaar KYC is mandatory after a certain payout threshold. Users must complete either UPI or Bank KYC for redemption. E-KYC is triggered automatically at the payout threshold, with TDS applied at 10% for verified users and 20% for unverified.
Fraud Prevention
A 40-day inactive period on new coupon codes, weekly scan limits of 75 coupons per user, AuthBridge's 80% name-match algorithm, and Penny Drop bank validation work together to prevent fraud at every point in the reward chain.
05
Cloud-Native Architecture and Agile Delivery
Scalability & Security
The platform is fully Cloud Native on Edenred Azure Cloud, built to scale without re-engineering, and passed full VAPT before go-live with a guaranteed 99.5% API uptime.
Agile Delivery & Analytics
A 2-week Agile sprint model allowed continuous delivery against the hard Q1 2025 deadline, with embedded PowerBI dashboards giving the sales and management teams live programme data without leaving the platform.
Core Screen
Essential screens powering the partner experience.
The results
The platform delivered measurable impact across adoption, engagement, and daily operations.
1M+
App Downloads
60K+
Active Daily Users
150K+
Daily Coupon Scans
$150 M+
Yearly Coupon Redemptions
99.5%
API uptime
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Client Testimonial
What ExxonMobil Had to Say About Us
The platform launch was met with enthusiastic approval from all stakeholders across our mechanic network and sales organisation. Features were executed with real attention to detail and the team's commitment to delivering on time against a hard decommissioning deadline was exceptional. The result is a platform that finally gives us visibility into our most critical sales influencers. The compliance automation and instant reward mechanics work exactly as we need. Kombee made a complex problem feel straightforward.
CASE STUDIES